Legal
This policy explains how PetCare+ collects, uses, shares, protects, retains and deletes information across the mobile app and connected web platform.
PetCare+ is operated by Tech Advanced Solutions Ltd. This privacy policy explains how PetCare+ collects, uses, stores, shares and deletes information when you use the PetCare+ mobile application, website, owner portal and connected services. Last updated: 2 August 2026. Privacy and data-protection enquiries can be sent to: contact@techadvancedsolutions.com
Depending on the features you use, PetCare+ may collect: • Account information, including your name, email address, account identifier and profile information. • Contact information you voluntarily provide, such as a phone number for appointments, listings, insurance enquiries or support. • Pet information, including pet names, species, breed, age, weight, photographs, identification details and ownership information. • Pet health and care information, including vaccinations, medications, allergies, conditions, veterinary records, care reminders and appointment information. • User content, including community posts, comments, messages, marketplace listings, adoption or rehoming information and lost-pet reports. • Photos, videos, documents and other files that you choose to upload. • Orders, appointment requests, insurance enquiries and transaction-related records. • Location or area information that you choose to provide for lost-pet reports, listings, nearby services or appointments. • Support requests and communications with PetCare+ or participating service providers. • Device and application information, including device platform, application version, language, push-notification token and security or diagnostic information required to operate and protect the service.
PetCare+ uses information to: • Create and manage user and pet profiles. • Store and display pet health and care records. • Deliver reminders, notifications and service updates. • Process appointments, orders, listings and other user-requested services. • Support community, marketplace, adoption, rehoming and lost-pet features. • Connect users with clinics, shelters, breeders, insurers, stores and other participating service providers. • Authenticate users and protect accounts. • Detect abuse, fraud, unauthorised activity and security incidents. • Respond to support and privacy requests. • Maintain, diagnose and improve the reliability of the platform. • Comply with applicable legal and regulatory obligations.
PetAI may process a user's question together with selected pet information to produce educational pet-care guidance. PetAI does not provide a veterinary diagnosis, prescribe medication or replace advice from a qualified veterinarian. Users should not submit personal information that is unnecessary for their question. Information submitted to PetAI may be processed by the artificial-intelligence service providers used to generate the requested response.
PetCare+ may use trusted service providers to operate the platform, including: • Supabase for authentication, database services and file storage. • Google Gemini for PetAI responses. • Expo services for mobile application delivery and push notifications. • Resend or similar providers for service emails. • Revolut or other authorised payment providers for payment processing. • Hosting, security, monitoring and infrastructure providers required to operate the service. Payment-card or bank-account details entered directly into an external payment provider are processed by that provider and are not stored by PetCare+ unless expressly stated. PetCare+ may also share relevant information with a clinic, shelter, store, breeder, insurer or other provider when a user intentionally submits a booking, order, application or enquiry to that provider. PetCare+ does not sell personal information and does not use personal information for third-party behavioural advertising.
PetCare+ may disclose information when reasonably necessary to: • Comply with applicable law, court orders or valid governmental requests. • Protect the rights, safety and security of users, animals, PetCare+ or the public. • Investigate fraud, abuse, security incidents or violations of our terms. • Complete a merger, acquisition, restructuring or transfer of the service, subject to appropriate notice and legal safeguards.
PetCare+ uses reasonable technical and organisational safeguards to protect information. These safeguards include encrypted network connections, controlled access, role-based permissions, authentication controls and separation of sensitive server credentials from the mobile application. No internet-based service can guarantee absolute security. Users should protect their account credentials and contact us immediately if they believe their account has been compromised.
PetCare+ retains information only for as long as reasonably necessary to provide the service, maintain security, resolve disputes and meet legal, accounting or regulatory obligations. Retention periods depend on the type of information and the reason it was collected. Records connected to payments, orders, insurance applications, disputes, fraud prevention or legal compliance may be retained for the period required by applicable law even after an account-deletion request. Encrypted backup copies may remain temporarily until they are overwritten through the normal backup cycle.
PetCare+ users can request permanent deletion of their account and associated data at any time. DELETE YOUR ACCOUNT INSIDE THE MOBILE APP 1. Sign in to the PetCare+ mobile app. 2. Open Settings. 3. Select Delete Account. 4. Review the deletion warning. 5. Confirm the permanent deletion request. REQUEST DELETION OUTSIDE THE APP Users who cannot access the mobile app can visit the PetCare+ account-deletion page: https://pet-care.co/account-deletion Follow the instructions on that page to submit the request. Users may also email contact@techadvancedsolutions.com with the subject: PetCare+ Account Deletion Request The request should be sent from the email address associated with the PetCare+ account. We may request reasonable information to verify account ownership before processing deletion. WHAT WILL BE DELETED After verification, PetCare+ will delete or permanently anonymise the account and associated data, including, where applicable: • Account and profile information. • Pet profiles and pet photographs. • Pet health and care records. • Vaccinations, medications and reminders. • Uploaded documents and files. • Community posts, comments and messages. • Marketplace, adoption and rehoming listings. • Lost-pet reports. • Notification preferences and device tokens. • Other user-created content associated with the account. Deletion requests are normally completed within 30 days. Certain limited records may be retained where required for legal compliance, accounting, security, fraud prevention, dispute resolution or protection of users and animals. Retained information will not be used for unrelated purposes. Account deletion is permanent and cannot be reversed.
Explore →Depending on applicable law, users may request access to, correction of, export of or restriction of certain personal information. Users can update available account details through their profile, manage notification preferences in the application and contact PetCare+ regarding other privacy requests. Privacy requests can be submitted through the support page or by emailing contact@techadvancedsolutions.com.
Explore →PetCare+ is not directed to children under 13. A parent or legal guardian should manage any account used by a minor where permitted by applicable law. If PetCare+ learns that information was collected from a child contrary to applicable requirements, we will take reasonable steps to delete it.
PetCare+ may update this privacy policy when its services, legal obligations or data practices change. Material changes will be published on this page, and additional notice may be provided through the application or by email where appropriate.
Request permanent account deletion or contact our support team about your privacy rights.
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